Legal
Privacy Policy
Effective date: June 29, 2026
At StrawKart, we are committed to keeping your information safe and using it only to run our marketplace. This page explains what we collect, why we use it, and how you stay in control.
1. Information we collect
To operate the marketplace, we may collect:
- Name, email, phone number, and delivery address when you order or contact us
- Order details such as products, quantities, and payment information
- Messages you send through our contact form
- Technical logs needed for security, fraud prevention, and service reliability
2. How we use information
We use collected information to:
- Process and fulfil orders
- Communicate about your order or enquiry
- Improve our website and customer experience
- Prevent fraud, abuse, and misuse of the platform
We do not sell your personal data to advertisers or third parties.
3. Sharing information
We may share limited information with sellers, delivery partners, and payment providers only as needed to complete your order or respond to your request. We may also share data when required by law.
4. Data retention
We keep order and contact information for as long as needed to operate the service, resolve disputes, meet legal obligations, and improve the platform.
5. Security
We apply reasonable technical and organisational safeguards to protect your data. No online system can guarantee absolute security, but protecting your trust is important to us.
6. Third-party services
StrawKart may use third-party services for hosting, email, payments, analytics, and messaging (including WhatsApp). These providers process limited data on our behalf under their own privacy policies.
7. Your rights
You may request:
- Access to or correction of your personal information
- Deletion of contact or order-related data where applicable
To make a request, contact us.
8. Policy updates
We may update this Privacy Policy as the platform evolves. Material changes will be reflected on this page with a revised effective date.